CLUB NEXT LEVEL CLIENT/COACH AGREEMENT
This Agreement is entered into between Jeni Rost/Club Next Level and the individual Client.
By signing this document the Client agrees to all terms, billing policies, and liabilities outlined below.
A note from Jeni before you get started:
This agreement is in place to protect all parties. And you’ll want to read through this entire document. But real quick before all the legalities, you will get the best results from our calls if you are open minded to feedback and HONEST. Because I can’t help you if I don’t know the whole truth. These calls stay private, and there is no judgement.
Also, I can give you all the knowledge and advice in the world, but YOU HAVE TO TAKE ACTION or you will not get results.
As I expect you to show up fully for yourself, you can expect me to do so as well. As a role model, mentor, and leader I will bring my best to our call and you. I will respect your time.
And if there is ever any information I share that ends up being proved wrong by new research, I will inform you immediately. We all know that science brings up new info all the time as research studies improve.
Ok, now let’s get into all the legal stuff. It’s boring, but important. Don’t skip it! If you have questions or need to discuss any of this, reach out to me (Jeni).
1. Scope of Online Services
Inclusions: The Coach will provide customized workout suggestions, nutritional guidance, and mentorship & recommendations delivered via live Zoom call and private client notes.
Updates: Information about call schedule changes will be sent via email.
Communication: Discussions will occur via live Zoom calls and emails.
2. Billing
One-time payment: Client payment for a 1:1 call is a one-time payment. This is not a recurring subscription.
3. Scheduling and Cancellation Policy for 1:1 Calls
1:1 Call Scheduling: The Client is responsible for scheduling all 1:1 calls with Jeni via the Club Next Level website. The Client can also discuss times not offered on the website with Jeni, however, times not offered can not be guaranteed. Jeni will not send reminders for scheduling 1:1 calls. But the Client will get reminders prior to each 1:1 call. Clients that purchase individual 1:1 calls must use them within 6 months. Tier 3 members get one 1:1 call per month ONLY. If the Client does not schedule a call for one month, they miss that call.
24 Hour Cancellation: Cancelling a 1:1 call within the 24 hour window of the scheduled call will result in a missed call. Meaning, it will not be rescheduled. The Client must text or email Jeni at least 24 hours prior to the scheduled 1:1 call for it to be rescheduled.
That being said, I know unexpected things in life happen that we cannot control, so we can discuss times such as these on an individual, as needed basis.
If I (Jeni) need to cancel a call, I will do my very best to give you 24 hour notice as well. And no matter what, your call will be rescheduled.
Refunds: The Client can request a full refund for all unused 1:1 calls, unless:
They fall outside of the 6 month window for stand alone calls
They are Tier 3 calls not used within each calendar month
4. Nutrition & Online Scope of Practice
Educational Nutrition: Nutritional guidance, macro targets, and habit-building strategies are strictly for educational and lifestyle purposes. The Coach does not practice medical nutrition therapy, treat clinical disorders, or prescribe medical diets. The Client is advised to consult a physician before changing their diet.
Proprietary Content: All custom workouts, meal frameworks, recipes, and videos delivered via the platform are the sole intellectual property of the Coach. Sharing, copying, or distributing these materials outside of this coaching relationship is legally prohibited.
Confidentiality: Topics and conversations had on calls are PRIVATE between Client and Coach. The Client can share benefits from Coaching and recommend the Coach, as well as share their own information. The Client cannot share personal information about the Coach.
The Coach will never share any information about the Client unless otherwise given specific permission.
5. Liability & Client Responsibility
Assumption of Risk: The Client acknowledges that exercising unsupervised at home or a public gym carries inherent risks of physical injury. The Client certifies they are physically healthy enough to exercise and assumes all liability for injuries sustained during the program.
Outcome Disclaimer: Fitness and body composition changes depend heavily on client consistency, sleep, stress, and genetics. The Coach provides the blueprint, but specific physical results are not legally guaranteed.
All recommendations, advice, suggestions, meal plans, workouts, and conversations on calls DO NOT REPLACE medical advice from a doctor, therapist, or otherwise. Do your own research or discuss with your medical team prior to starting any fitness program.
This Agreement is entered into between Jeni Rost/Club Next Level and the individual Client.
By signing this document the Client agrees to all terms, billing policies, and liabilities outlined below.